Refund & Cancellation Policy

New Schools may access a free trial period (where offered) with no payment obligation. No refund applies as no charge is made during the trial.

Schools may cancel their subscription at any time from the Billing section of the Super Admin/School Admin portal, or by contacting info@stemlen.com. Cancellation takes effect at the end of the current billing cycle.

Subscription fees are generally non-refundable once a billing cycle has commenced, except where required by law or expressly stated in your order form. Pro-rated refunds may be considered at Stemlen's discretion for annual plans cancelled within 14 days of renewal.

In the event of a failed transaction where funds were debited, or a duplicate payment, Parents should contact their School's Finance office or Stemlen support at info@stemlen.com with the transaction reference. Verified duplicate/failed payments are refunded via the original payment method within 5–7 business days, subject to the payment processor's timelines.

If the Platform fails to meet the agreed service levels for an Enterprise plan, Schools may raise a claim per the terms of their signed order form/SLA.

Please reach out to us at info@stemlen.com or use the support hotline available on the Contact page.