Complaint & Ticketing

A formal support ticketing tool for parents. Raise and track issues regarding transport, fee discrepancies, academic concerns, or infrastructure safety, routing tickets directly to resolution desks.

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What's Included

Inside the Portal

Explore the specialized modules and components engineered to drive your school's success.

Ticket Creation Form

Parents classify issues, attach photos, and state urgency.

Admin Resolution Board

Kanban board for staff to assign, review, and resolve tickets.

SLA Progress Watcher

Escalates unresolved tickets to senior leadership desks based on target windows.

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Related Features

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Role Dashboards

School Stacker provides customized, secure dashboards tailored for administrators, teachers, students, parents, HR managers, and finance officers. Each portal exposes relevant metrics, daily schedules, pending tasks, and analytical feeds without clutter.

Super Admin Platform

Built for trust operators, founders, and large educational societies. Monitor global infrastructure metrics, allocate unique School IDs, toggle system features dynamically, and manage licenses or subscriptions from a single control plane.

School Onboarding

Deploy new school profiles and infrastructure structures within hours. The guided onboarding wizard walks administrators through academic calendars, board affiliations, campust/branch hierarchies, and complete building mappings.